Privacy Policy
At Kelmorienne, personal information is handled as part of providing our Hong Kong handbag shopping and delivery services. This Privacy Policy explains what information we may collect, why we need it, how it is handled, and the choices available to customers.
Our approach is guided by Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486) (PDPO) and its six Data Protection Principles, which address collection, accuracy and retention, use, security, openness, and access and correction.
1. Information We May Collect
The information required will depend on your interaction with Kelmorienne. It may include:
| Information | General Purpose |
|---|---|
| Name | Identifying and managing your order |
| Email Address | Order and customer communications |
| Telephone Number | Delivery-related communication |
| Hong Kong Address | Delivering your handbag |
| Order Details | Processing purchases and returns |
| Bank Details | Processing an eligible refund |
| Inquiry Information | Responding to customer requests |
We seek to collect information that is reasonably necessary for the relevant purpose. Under the PDPO's Data Protection Principles, personal data should be collected lawfully and fairly and should not be excessive for its intended purpose.
2. How We Use Personal Information
Information collected through our website or customer communications may be used to:
- Receive and administer handbag orders.
- Arrange free delivery within Hong Kong.
- Communicate about order preparation or delivery.
- Review cancellation or return requests.
- Arrange doorstep collection of eligible returns.
- Organize replacement orders.
- Process eligible refunds through bank transfer.
- Respond to questions or customer support requests.
- Maintain appropriate transaction and business records.
- Meet applicable legal and regulatory obligations.
Personal data will generally be used for the purpose for which it was collected or a directly related purpose, unless otherwise permitted under the PDPO.
3. Cash on Delivery and Payment Information
Our regular handbag purchases operate entirely through Cash on Delivery. Therefore, we do not require online card details to process ordinary orders.
Bank information is requested only where it is necessary to issue an eligible refund by bank transfer. We request such details through email after a refund has been established as applicable.
Customers should review recipient details before transmitting bank information and should avoid sending information that has not been specifically requested.
4. Sharing and Handling Information
We may disclose limited personal information where reasonably necessary to operate the business, including to parties assisting with:
- Delivery and logistics.
- Return collection.
- Refund administration and banking.
- Information or operational services.
- Compliance with applicable legal obligations.
We do not intend to disclose personal information for unrelated purposes merely because it is available to us. Where third parties process relevant information, reasonable steps will be taken in relation to its handling as required by applicable law.
5. Data Retention and Security
We take reasonable measures appropriate to the information we hold to reduce risks such as unwanted access, accidental loss, misuse, alteration, or unwanted disclosure.
Personal information should not be retained longer than necessary for the purposes for which it is used, subject to legitimate operational, dispute-management, and legal requirements. This reflects the accuracy and retention principles established under the PDPO.
6. Direct Marketing
If Kelmorienne uses personal data for direct marketing, we will follow the applicable requirements under Part 6A of the PDPO, including requirements relating to notification and consent where they apply.
Customers may also request that their personal data cease to be used for direct marketing. The PDPO provides individuals with the ability to make such an opt-out request.
7. Accessing or Correcting Your Information
Subject to the PDPO and applicable exceptions, individuals have rights concerning access to and correction of their personal data.
If you believe information held by Kelmorienne is inaccurate, or wish to make an applicable data access or correction request, please contact us using the email address below. We may need sufficient information to identify the relevant records and handle the request appropriately.
8. Electronic Communications
Orders, inquiries, return requests, refund communications, and other interactions may take place electronically. Hong Kong's Electronic Transactions Ordinance (Cap. 553) provides the broader statutory framework concerning electronic records and transactions.
9. Privacy Inquiries
For privacy questions or requests relating to personal information held by Kelmorienne, contact:
Email: shop@kelmorienne.com
We will handle applicable privacy requests with reference to the PDPO (Cap. 486) and other relevant requirements in force in Hong Kong.
This Privacy Policy is intended to explain our information-handling practices transparently and does not limit any privacy right available under applicable Hong Kong law.
