Terms and Conditions

Terms and Conditions

These Terms and Conditions govern purchases made through Kelmorienne, a handbag retailer operating exclusively within Hong Kong. By placing an order through our website, you agree to the terms applicable to ordering, delivery, payment, cancellation, returns, refunds, and website use.

These terms operate alongside applicable Hong Kong consumer legislation. Hong Kong consumer transactions are governed by legislation including the Sale of Goods Ordinance (Cap. 26), Trade Descriptions Ordinance (Cap. 362), Control of Exemption Clauses Ordinance (Cap. 71), and Unconscionable Contracts Ordinance (Cap. 458).

1. Key Purchase Terms

2. Ordering From Kelmorienne

Customers are responsible for reviewing the handbag description and order information before submitting an order.

When ordering, you should:

• Provide accurate contact and delivery information.
• Supply a valid delivery address within Hong Kong.
• Review the selected handbag and applicable specifications.
• Review available dimensions or size guidance before ordering.
• Ensure someone can receive the order and make the required cash payment.

We do not accept orders requiring delivery outside Hong Kong.

Product availability may change. If an ordered handbag cannot be supplied, we may contact the customer regarding the affected order.

3. Product Descriptions

We aim to present handbags with useful descriptions, photographs, dimensions, and other relevant product information.

Under the Sale of Goods Ordinance (Cap. 26), consumer sales are subject to statutory implied terms concerning matters including correspondence with description, merchantable quality, and fitness for purpose in applicable circumstances.

The Trade Descriptions Ordinance (Cap. 362) also addresses unfair trade practices, including false trade descriptions and fake omissions.

Customers are encouraged to review the complete product page, including available size or dimension guidance, before ordering.

4. Prices and Cash on Delivery

Kelmorienne operates on a Cash on Delivery (COD) basis. We do not require customers to make advance online payment for regular handbag orders.

When an order arrives:

• The complete purchase amount must be paid in cash.
• No separate COD fee is charged.
• Delivery is free.
• Customers should arrange to have the required cash available.
• No other regular payment method is offered.

5. Shipping and Delivery

Accepted orders generally require 2–3 business days from preparation through delivery.

The first business day allows us to conduct internal inspection and prepare the handbag for transportation.

Delivery estimates may be affected by circumstances outside our reasonable control, including severe weather, public holidays, transportation interruptions, or access difficulties.

6. Order Cancellation

Customers may cancel an order before it has been dispatched.

• Cancellation should be requested as soon as possible.
• Requests can be submitted to shop@kelmorienne.com .
• Once the order has been dispatched, it cannot be canceled.
• After delivery, our Return and Refund Policy applies where its eligibility requirements are satisfied.

7. Returns

Customers have 30 days from the delivery date to submit an eligible return request.

Returns are accepted where:

• The handbag arrived damaged.
• The handbag was defective when received.
• A different item from the one ordered was delivered.

Change-of-mind returns are not offered under our store policy. Hong Kong does not currently provide a general mandatory cooling-off period for ordinary online retail purchases.

Nothing in these Terms limits statutory rights that cannot legally be excluded.

8. Return Collection and Inspection

After an eligible return request is accepted, we will coordinate doorstep collection at a mutually suitable date and time.

Customers should:

• Keep the handbag unworn and otherwise in its original condition, subject to the reported problem.
• Retain the original packaging.
• Package the item appropriately for collection.
• Provide reasonable information concerning the reported issue.

No doorstep collection or restocking fee applies to an eligible return.

After the returned handbag reaches us, we generally require 1 working day to inspect it and determine the applicable resolution.

9. Replacement and Refund

A replacement may be provided when the relevant handbag remains in stock. Replacement deliveries follow the standard 2–3 business day delivery time frame.

Where a refund is applicable:

• Refunds are made by bank transfer.
• We will request the required bank information by email.
• The transfer will be initiated within 1 working day after receiving the necessary details.
• Funds may require approximately 8–10 business days to appear, depending on the customer's bank.
• No restocking or refund-processing fee is deducted.

Customers should check email recipient information before transmitting bank details.

10. Personal Information

Personal data associated with orders, deliveries, returns, inquiries, and refunds will be handled in accordance with our Privacy Policy and Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486) (PDPO).

This includes information such as:

• Customer names and contact details.
• Hong Kong delivery addresses.
• Order and return information.
• Bank details supplied specifically for eligible refunds.
• Customer correspondence.

Where bank details are collected for a refund, they will be used for relevant refund administration subject to applicable data-protection requirements.

11. Electronic Transactions

Orders and communications conducted through electronic means may fall within Hong Kong's Electronic Transactions Ordinance (Cap. 553). The Ordinance establishes a legal framework for electronic transactions and generally gives electronic records and electronic signatures legal recognition, subject to its provisions and exclusions.

12. Fair Contract Terms and Liability

These Terms are not intended to exclude liability or consumer rights where exclusion is prohibited by law.

The Control of Exemption Clauses Ordinance (Cap. 71) regulates contractual attempts to restrict certain liabilities, while the Unconscionable Contracts Ordinance (Cap. 458) enables courts to address unconscionable terms in consumer contracts.

Where any provision of these Terms conflicts with a mandatory requirement of Hong Kong law, the applicable statutory requirement will prevail.

13. Website Use

Customers must not use our website to:

• Submit deliberately false order information.
• Attempt unsolicited access to website systems.
• Interfere with website operation or security.
• Impersonate another individual.
• Use website materials unlawfully.
• Engage in fraudulent or unlawful activities.

14. Governing Law and Contact

These Terms and Conditions are governed by the applicable laws of the Hong Kong Special Administrative Region. Any dispute will be handled subject to applicable Hong Kong law and the jurisdiction of the competent Hong Kong courts.

For questions concerning orders, cancellations, deliveries, returns, refunds, or these Terms and Conditions, contact:

Company:Kelmorienne
Email: shop@kelmorienne.com

Customers are encouraged to read these Terms together with our Shipping Policy, Return and Refund Policy, and Privacy Policy before placing an order.